Effective Date: October 12, 2024

Welcome to LocalMitra! These Terms and Conditions (“Terms”) govern your use of our mobile application (“Application”) and any related services provided by LocalMitra (referred to as “we,” “us,” or “our”). By using the Application, you agree to be bound by these Terms.

1. Our Services

LocalMitra provides a platform where users can access and purchase various local services, such as food delivery, grocery shopping, and more. The services we offer are subject to these Terms and any specific terms relevant to individual services.

2. Intellectual Property Rights

All content, trademarks, service marks, logos, and data, including but not limited to text, images, software, and code, are the intellectual property of LocalMitra and protected under applicable laws. Unauthorized use, reproduction, or distribution is prohibited.

3. User Representations

By using this Application, you represent that:

•You are at least 18 years of age.

•You are legally capable of entering into a binding contract.

•You will comply with all applicable laws.

•You will provide accurate and truthful information where required.

4. User Registration

To access certain features of the Application, you may be required to register an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

5. Purchases and Payment

All payments for services offered through LocalMitra must be made using authorized payment methods. By making a purchase, you agree to pay all applicable fees and taxes. LocalMitra reserves the right to update prices for services at any time.

6. Prohibited Activities

Users are prohibited from engaging in any of the following activities:

•Engaging in illegal or fraudulent activities.

•Misrepresenting your identity or affiliation with any person or entity.

•Interfering with or disrupting the functionality of the Application.

•Attempting to gain unauthorized access to the Application or its systems.

7. User-Generated Contributions

Users may submit, post, or otherwise make available content such as reviews or feedback (“User Contributions”). You retain ownership of any intellectual property rights you hold in that content, but you grant us a non-exclusive, worldwide, royalty-free license to use, distribute, and display your contributions.

8. Contribution License

By submitting any content to LocalMitra, you grant us the right to use, reproduce, and distribute it as part of our services without any compensation to you. This license is perpetual and irrevocable unless otherwise required by law.

9. Guidelines for Reviews

Users are encouraged to submit honest reviews. However, reviews must not include offensive language, defamatory statements, or false information. LocalMitra reserves the right to remove reviews that violate these guidelines.

10. Mobile Application License

LocalMitra grants you a limited, non-exclusive, non-transferable license to download and install the Application on a mobile device for your personal, non-commercial use. You agree not to modify, distribute, or reverse engineer the Application.

11. Third-Party Websites and Content

The Application may contain links to third-party websites or content. LocalMitra does not endorse or assume responsibility for any third-party content. You access such content at your own risk.

12. Advertisers

Any interactions with advertisers or promotional offers found within the Application are solely between you and the advertiser. LocalMitra is not responsible for any losses or issues that may arise from such interactions.

13. Services Management

We reserve the right to manage the Application to ensure proper operation, including but not limited to removing or suspending any users or content that violate these Terms.

14. Privacy Policy

Our collection and use of your information are governed by our Privacy Policy, which is incorporated into these Terms. By using the Application, you agree to the terms outlined in our Privacy Policy.

15. Term and Termination

These Terms will remain in effect while you use the Application. We reserve the right to terminate or suspend your access to the Application at any time, with or without notice, for any violation of these Terms.

16. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue any part of the Application at any time without notice. We will not be liable if the Application is unavailable for any period due to technical issues or planned maintenance.

17. Governing Law

These Terms shall be governed and construed in accordance with the laws of India. Any legal disputes arising from your use of the Application will be subject to the exclusive jurisdiction of the courts in MALUR.

18. Dispute Resolution

In the event of any disputes between you and LocalMitra, we will first attempt to resolve the dispute informally. If we are unable to do so, the dispute will be resolved by binding arbitration or a small claims court, as appropriate under the law.

19. Corrections

We reserve the right to correct any errors, inaccuracies, or omissions in the content of the Application, including pricing, availability, and service descriptions, without prior notice.

20. Disclaimer

The Application is provided on an “as is” and “as available” basis. LocalMitra makes no warranties, express or implied, regarding the availability, accuracy, or reliability of the Application.

21. Limitations of Liability

LocalMitra will not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of the Application or any services provided through the Application, even if we have been advised of the possibility of such damages.

22. Indemnification

You agree to indemnify and hold harmless LocalMitra and its officers, directors, employees, and agents from and against any claims, liabilities, damages, or expenses arising from your use of the Application, violation of these Terms, or infringement of any third-party rights.

23. User Data

We maintain certain data that you transmit to the Application for the purpose of managing your account and services. However, we are not responsible for any data loss or corruption. You agree that LocalMitra is not liable for any failure to store or delete your data.

24. Electronic Communications, Transactions, and Signatures

By using the Application, you consent to receiving electronic communications from us. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

25. Miscellaneous

These Terms constitute the entire agreement between you and LocalMitra regarding the use of the Application. If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in effect.

26. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

•Email: localmitraofficial@gmail.com

Thank you for trusting LocalMitra with your information. We are committed to safeguarding your privacy and ensuring a secure user experience.