Effective Date: October 12, 2024

At LocalMitra, we are committed to providing our customers with high-quality service and products. Please read our Refund Policy carefully to understand your rights and our policies regarding refunds, cancellations, and other related matters.

1. No Refunds on Placed Orders

•Final Sales: Once an order is placed through the LocalMitra application, all sales are final. We do not provide refunds, and the order cannot be canceled after placement.

2. Refunds for Mistakes

•Eligibility for Refunds: Refunds are only issued if an error occurs on our part. This includes:

•Incorrect items delivered.

•Damaged goods upon delivery.

•Other mistakes made during the order fulfillment process.

•Notification: If you believe an error has occurred, please contact our customer support team within 24 hours of receiving your order. Provide a detailed description of the issue along with any supporting evidence (e.g., photographs).

3. Cancellation Policy

•No Cancellations: Once an order is confirmed and payment is made, it cannot be canceled. Please ensure that all details are accurate before placing your order, including product selection, delivery address, and payment information.

4. Payment Failure

•Resolution Timeline: In the event of a payment failure, we will work diligently to resolve the issue within 15 working days. If a payment fails and no order has been placed, you will not be charged. We advise you to monitor your payment method to ensure that no unexpected charges occur.

5. Encouragement of Responsible Orders

•Customer Responsibility: We encourage customers to make thoughtful and responsible purchasing decisions. Please review your order thoroughly before finalizing your purchase to avoid any potential issues.

6. Dispute Resolution

•Escalation Process: If you are dissatisfied with our decision regarding a refund request, you may escalate your concern to our customer support team. We will review your case and provide a final response within 7 working days.

7. Contact Information

•Support Availability: For any issues regarding refunds, or if you believe a mistake has been made with your order, please reach out to our customer support team at localmitraofficial@gmail.com. We are here to assist you and will respond as quickly as possible.

8. Changes to the Refund Policy

•Policy Modifications: LocalMitra reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our application. Your continued use of the application following any changes constitutes your acceptance of the updated Refund Policy.

9. Limitation of Liability

•Limitation Clause: LocalMitra shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services or your inability to make a purchase. This includes, but is not limited to, loss of profits, data, or other intangible losses.

10. Governing Law

•Jurisdiction: This Refund Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts in India.