Privacy Policy for LocalMitra

At LocalMitra, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application ("App") and services.

1. Information We Collect

When you use the LocalMitra app, we may collect the following types of information:

a. Personal Information:

• Name, phone number, email address, and delivery address when you create an account or place an order.
• Payment information (e.g., credit/debit card details, UPI) during transactions.

b. Usage Information:

• Data about how you interact with the App, such as order history, preferences, and app usage statistics.

c. Location Data:

• With your permission, we may collect precise geolocation data to deliver your order accurately and provide location-based services.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process your orders and deliver food to your location.
• To provide customer support and respond to your queries.
• To improve the functionality and performance of our App.
• To send promotional offers, discounts, and updates, with your consent.
• To analyze app usage to enhance user experience.

3. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Delivery partners, payment processors, and customer service teams who help us fulfill orders and operate our services.
• Legal Obligations: If required by law or legal proceedings, we may disclose your information in compliance with regulatory obligations.

4. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or misuse. However, please note that no system can be completely secure, and we cannot guarantee the absolute security of your information.

5. Your Choices

You have control over your personal information:

• Access and Update: You can view and update your account details at any time through the App.
• Location Services: You can enable or disable location-based services via your device settings.
• Promotional Emails: You can opt-out of promotional communications by following the unsubscribe instructions in the emails we send you.

6. Third-Party Links

Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external platforms, and we encourage you to read their privacy policies.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or services. We will notify you of any significant changes by posting the new Privacy Policy on the App. Your continued use of the App after such changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@localmitra.com